Shipping Policy
Australian Deliveries
- All orders receive a tracking number which is automatically emailed to you the moment we sent out your order VIC, NSW, QLD, SA and ACT
- Delivery & tracking only $11.49 postage* excl. bulk orders and regional/rural deliveries
- Delivery, Tracking & Transit Cover only $14.99 postage* excl. bulk orders and regional/rural deliveries
TAS
- Delivery & tracking only $12.69* excl. bulk orders and regional/rural deliveries.
- Delivery, Tracking & Transit Cover only $15.69 postage* excl. bulk orders and regional/rural deliveries.
WA and NT
- Delivery & tracking only $15.49* excl. bulk orders and regional/rural deliveries.
- Delivery, Tracking & Transit Cover only $17.69 postage* excl. bulk orders and regional/rural deliveries.
* We reserve the right to charge freight at cost price for bulk size items, bulk quantity orders and regional/rural deliveries to all states. In this instance we will advise the cost of freight before dispatch.
International Deliveries
- We offer Standard and Express International delivery options for up to 20kg to almost all countries.
- The shipping quote for international deliveries is now available directly on the shopping cart page after you have placed all goods into the shopping cart. For bulk, wholesale or heavier orders exceeding 20kg please contact us for a personal quote.
- We offer Standard and Express International delivery options for up to 20kg to almost all countries.
General Shipping Advice & Exclusions
Depending on your location, we strive to deliver your products without damage within 2-6 days (within Australia). However, once your order leaves our premises and is in the hands of the courier, we are no longer able to control its delivery. Thus, in the unfortunate case of a late or missing order, we cannot be held responsible, but we are more than willing to launch an investigation via that courier to locate the missing goods. These parcels usually return to us or reach the intended recipient eventually. Please do not hesitate to contact us if your order has not arrived after at least seven days, and we will check all details and initiate the investigation process.
Heat Sensitive Items
Our couriers do not provide a refrigerated courier service. However, Ceda Naturals will make every effort to protect goods, but we do not offer dry ice or other rigid packaging as part of packing products. We will make all standard deliveries by road express, which means packages will be loaded onto interstate trucks and stored in warehouses and delivery vans that shield direct sunlight but do little to reduce temperatures. Any items damaged by heat during transport are solely the buyer’s responsibility. Your understanding is greatly appreciated.
Transit Cover for loss and damage
Add peace of mind to your delivery
- In the event of Damage to Goods – Photographic evidence of packaging and damage must be provided by the receiving customer via email to our office within 24 hours of the Goods being delivered.
Standard warranty Terms & Conditions
- 1. The Customer is only entitled to lodge 1 claim per parcel.
- 2. To initiate a claim, the Customer must notify us:
- In the event of Damage to Goods – Photographic evidence of packaging and damage must be provided by the receiving customer via email to our office within 24 hours of the Goods being delivered.
- In the event of Loss of Goods – within 30 business days from the date the Goods were picked up by the Carrier.
- All information reasonably requested by our office or the Carrier, or its third-party claims administrator, in relation to the claim must be provided in writing within 14 business days of the request being made.
- 3. If an Authority to Leave is provided on a consignment, whether it is a standing Authority to Leave or not, then the Customer waives their rights to lodge a claim if Goods are deemed lost provided the Carrier can substantiate that the Goods were delivered by providing either photographic evidence or GPS tracking.
- 4. Claims are limited to loss or damage to Goods only. For the avoidance of doubt, any consequential loss or additional damage suffered by the Customer as a result of loss or damage to Goods, irrespective of the reason, will not be covered and cannot form part of any claim.
- 5. The maximum amount that may be claimed is the cost price of the Goods, which will include the value of the freight service provided by the Carrier.
- 6. Documentary evidence to support the value of the Goods must be provided by the Customer:
- Quoting the order number and detailed description of which and how many goods were damaged
- Any claim for damaged Goods can only be initiated once our office has received photographic evidence and a detailed description. Failure to do so will waive the Customer’s right to initiate a claim.
- The Customer may only lodge a claim if it can be ascertained by accredited scanning that the Goods were lost or damaged in the direct care, custody, and control of the Carrier and/or its Agents.
- The carrier:
- Is authorised to deliver the Goods to the Receiver at the address nominated by the sender or receiver or agent of them, and
- Shall be deemed to have delivered the goods in accordance with these conditions if the carrier.
- Obtains a signature acknowledging receipt from any person who presents themselves to the carrier as the receiver or its agent; or
- Is provided with a written Authority to Leave (ATL), which can be either permanent or a per consignment basis, which allows delivery without signature, from either the sender or Receiver
- In the case of perishables, when they are physically deposited at the address given by the sender or receiver.
Warranty exclusions
The Carrier will not be liable for any Claims made by Customers in any of the following circumstances:
- Where the Goods consigned are Excluded Goods, defined as articles which are deemed to be illegal to import in the destination country
- Where damage, or other defect or damage to the Goods could not, in the reasonable opinion of the Carrier, have been caused by the carriage.
- Where the Carrier fails, delays or is unable to carry out its obligations due to strikes and/or lockouts (whether of the Carrier’s own employees or those of others), acts of God, war, terrorism, fire, flood, embargo, litigation, force majeure, acts of Government or any other cause beyond the control of the Carrier.
Amendments to Terms and Conditions of contract
- Ceda Naturals Pty Ltd has the discretion to amend these terms and conditions.
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